Welcome to Your MHA Mattress Management Programme

First, please choose one of the below options which best meets your mattress needs.

The options are to:

1. Request a new mattress for a resident
2. Send in a used mattress for decontamination and storage
3. To exchange a broken air mattress.

Secondly, please follow the instructions for your chosen option below.

OPTION ONE: You would like to request an air mattress for a resident. 

Simply fill out the form below:

Option 1 Form

1. Complete the attached form in full to ensure we have full details to arrange the delivery. The submitted form will be sent to the Harvest Mattress Management team to process your request.
2. Harvest dispatch a fully decontaminated and serviced MHA air mattress.
3. Mattress is delivered to you the next working day (requests for next working day  to be received before midday). You may receive phone call to discuss mattress options.

OPTION TWO: You have a mattress that has been used by a resident and requires decontamination and storage at Harvest Healthcare. 

Please fill out the form below:

Option 2 Form

1. 
   
   1. Complete the attached form in full to ensure we have full details to arrange the collection. The submitted form will be sent to the Harvest Mattress Management team to process your request.
   2. Harvest will arrange to collect the mattress, please make sure it has been wiped down and boxed up otherwise please state on the form if boxes are required.
   3. Collection will be completed within 72 hours of request.  Please ensure the mattress is ready for collection within that timeframe.
   4. On completion the mattress is added to the MHA stock of mattresses available for MHA homes.

OPTION THREE: You have an air mattress for a resident which is broken, and you need to exchange it.

Please fill out the form below:

Option 3 Form

1. 
   
   1. Complete the attached form in full to ensure we have full details to arrange the collection of the broken mattress and delivery of the reconditioned mattress. The submitted form will be sent to the Harvest Mattress Management team to process your request.
   2. Harvest dispatch a fully decontaminated and serviced MHA air mattress
   3. Deliveries are completed next working day (requests for next working day to be received before 12pm).
   4. Use the packaging to box the broken mattress and pump.
   5. The collection for the broken mattress will be arranged within 72 hours of the original request.
   6. Mattress will be decontaminated and repaired on return and added to the MHA stock of mattresses available for MHA homes.

If you would like next day delivery please be aware that there is a 12pm cut off. Any mattresses ordered after 12pm will not arrive next day.

For any queries please contact Harvest Healthcare on 01709 377172 and choose option 2 then option 1.