Harvest Healthcare

Equipped to care

Warranties

TERMS OF GUARANTEE

Harvest Healthcare Ltd (the Seller) guarantees to repair or replace any goods supplied to customers which are found to be defective whilst still within their applicable warranty period. Warranties are subject to the following terms and our standard Terms and Conditions of Sale which can be found on our website:

  1. That the equipment has been used for the purpose for which it was intended
  2. That the use has been on a fair wear and tear basis and excludes user damage
  3. That applicable maintenance, cleaning, and disinfecting guidelines, if specified by Harvest Healthcare Ltd, have been followed
  4. That ALL maintenance has been carried out by a suitably qualified person
  5. That all repairs or replacements will be at the discretion of the Seller

WARRANTIES

Products supplied by the Seller are covered by warranty from date of purchase for the period specified below, subject to the Terms of Guarantee above.

Warranty Period

Five Years

  • Beds: including frame, mattress platform, actuators, motors, power supply, cables, control box, and siderails (excludes handsets and castors)
  • Hoists: including frame, actuators, control box (excludes handsets, batteries, and castors)
  • Stand aids: including frame, actuators, control box (excludes handsets, batteries, and castors)

Three Years

  • Harvest Pump 2 & 3 (excludes serviceable parts e.g., compressor, bellows, and filters)
  • Harvest Pump 250 (excludes serviceable parts e.g., compressor, bellows, and filters)
  • Active mattress components (excludes mattresses cover)
  • Active cushion components (excludes cushions cover)
  • Static mattresses (excludes the mattress cover)
  • Static cushions (excludes the cushion cover)
  • Positioning aids

One Year

  • Harvest Pump 1
  • Handsets, batteries, and castors
  • Bed rail bumpers.
  • Bush kits and side rail fingers for beds
  • Mattress and cushion covers
  • Bedding
  • Wheelchairs
  • Slings
  • Fire evacuation products.
  • Falls Monitoring equipment.
  • Any other products which are bespoke or has not been named or recorded on this document

Important notes regarding Warranty

  1. Serviceable parts of PUMPS, such as bellows and filters, which are recommended for annual service, are guaranteed for one year.
  2. Damage to fabric covers through incorrect use and penetration by sharp instruments is excluded.
  3. FIRE EVACUATION products are SINGLE USE products. The warranty will become invalidated after first use.

 

Date: 14/05/2024